Refund and Returns Policy
Refund and Returns Policy
Last Updated: June 2026
At Zain Garments, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange according to the policy below.
Return & Exchange Period
Customers can request a return or exchange within 7 days of receiving their order.
Eligibility for Returns
To be eligible for a return or exchange:
- The item must be unused, unworn, and in its original condition.
- All original tags, labels, and packaging must be intact.
- The item must not be damaged by the customer.
- Proof of purchase or order number must be provided.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or washed products
- Items without original tags or packaging
- Products damaged after delivery
- Clearance or sale items (unless received defective)
Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued through the original payment method or bank transfer, where applicable.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchange Policy
If you wish to exchange an item for a different size, color, or product, please contact us within 7 days of delivery. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or refund at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- We recommend using a trackable shipping service when returning products.
Contact Us
For return, exchange, or refund requests:
Zain Garments
📞 Phone/WhatsApp: 0370-9513808
🌐 Website: zaingarments.pk
📧 Email: support@zaingarments.pk
By purchasing from Zain Garments, you agree to the terms of this Refund and Returns Policy.