Refund and Returns Policy

Last Updated: June 2026

At Zain Garments, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange according to the policy below.

Return & Exchange Period

Customers can request a return or exchange within 7 days of receiving their order.

Eligibility for Returns

To be eligible for a return or exchange:

  • The item must be unused, unworn, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • The item must not be damaged by the customer.
  • Proof of purchase or order number must be provided.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or washed products
  • Items without original tags or packaging
  • Products damaged after delivery
  • Clearance or sale items (unless received defective)

Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued through the original payment method or bank transfer, where applicable.
  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchange Policy

If you wish to exchange an item for a different size, color, or product, please contact us within 7 days of delivery. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or refund at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • We recommend using a trackable shipping service when returning products.

Contact Us

For return, exchange, or refund requests:

Zain Garments
📞 Phone/WhatsApp: 0370-9513808
🌐 Website: zaingarments.pk
📧 Email: support@zaingarments.pk

By purchasing from Zain Garments, you agree to the terms of this Refund and Returns Policy.